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Learn more about the potential of AI

Learn how to integrate AI into ServiceNow, compare various architectural approaches, and implement best practices for successful application. Increase your efficiency and automation.

Now Assist Skills: Custom or Out-of-the-Box

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✓ Difference between OOTB and custom Now Assist Skills
✓ Table comparison​​

✓ Which option is right for you?

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Solution Brief: Automated Case Resolution

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✓ Requirements
✓ Outcome
✓ Technical visualisation

✓ Technical description​

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Better LLM Responses in ServiceNow: RAG vs. Prompt Engineering

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✓ Prompt engineering

✓ Retrieval-augmented generation (RAG)

✓ Implementation in ServiceNow​​​

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Create custom AI skills with the Now Assist Skill Kit

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✓ What is the Now Assist Skill Kit?

✓ Architecture

✓ Benefits

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Advanced Prompt Engineering Techniques

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✓ Understand how an LLM works
✓ Tips to improve prompts
✓ Prompt components
✓ Prompting Frameworks

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How to: Bring your own
LLM model

Bring your own model Onepager

✓ Requirements
✓ Outcomes
✓ Solution Architecture

✓ Setup Now LLM vs.

Bring your own model 

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