Put AI to
Work.
At DT Advisory, we believe the key to harnessing AI's full potential lies in the right preparation and tailored solutions. Whether you need expert AI advisory, ServiceNow standard configuration, or custom solution development, we are your dedicated partner from start to finish.
ServiceNow AI Capabilities
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GenAI
Automatic summarization of records such as incident or case, and generation of resolution notes and knowledge articles
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AI Search
Consumer-grade search engine providing direct answer to questions
based on instance
data
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Predictive Intelligence
Automatic ticket categorisation, finding similar records and predicting trends in reports
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Natural Language
Recognizing user intends based on natural language for example
in virtual agent
chatbot
What we offer
Digitalize. Transform. Advise.
AI Consulting &
Solution Advisory
Enhance your business with tailored AI solutions.
From strategy to realization, we provide comprehensive AI advisory services to keep you ahead of the competition.
Our Offerings
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AI Journey Kickstart
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AI Requirements & Potential Analysis
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AI Use Case Design
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AI Business Case & ROI Calculation
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GenAI Security & Data Privacy Advisory
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GenAI Prompt Engineering Optimization
ServiceNow AI Feature Configuration
Maximize your ServiceNow with our AI Feature Configuration services. Enhanced automation and improved decision-making with ServiceNow standard solutions.
Our Offerings
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AI Search Configuration
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Predictive Intelligence Configuration
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Performance Analytics Configuration
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Process Mining Configuration
Custom AI Solution Implementation
Unlock your potential with custom AI Solutions. Seamlessly integrate AI technologies into your ServiceNow instance and empower your services with external data solution.
Our Offerings
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Private Large Language Model Setup & Integration
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Private RAG Setup & Integration
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Custom AI Pipeline Implementation
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Implementation of specific Use Cases, e.g.
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Text to Data
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GenAI Sales Assistant
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Book a Call
Depending on your specific demand our experts
will be happy to assist you in a personal call.
AI Consulting & Solution Advisory
✓ AI Strategy & Roadmap
✓ Requirements & Potential Analysis
✓ Business Case & ROI Calculation
Bastian Holdermann
Managing Partner
ServiceNow AI Feature Configuration
✓ ServiceNow AI Readiness
Analysis
✓ ServiceNow AI Feature Implementation
✓ ServiceNow Platform Strategy
Sören Maucher
ServiceNow Architect
Custom AI Solution Implementation
✓ Custom AI Solution Design
✓ Custom AI Solution
Implementation
✓ Custom LLM & RAG Configuration
Nicolas Peirano
AI Consultant
Learn more about AI
Solution brief - Automated case resolution
In modern case management, swift and efficient case resolution is crucial. Our solution brief demonstrates how automating case resolution in ServiceNow with Artificial Intelligence (AI) can optimize this process. The solution identifies and automates recurring tasks, speeding up processing and increasing accuracy. It outlines requirements such as technical infrastructure and training, as well as expected outcomes like reduced processing times and better resource utilization. A detailed workflow illustrates the practical implementation of the automation. This solution makes case resolution in ServiceNow more efficient and future-proof.
Prompt Engineering vs RAG
In interactions with Large Language Models (LLMs), it is often beneficial to incorporate external data sources such as knowledge articles or FAQs. Two effective methods for this are Prompt Engineering and Retrieval-Augmented Generation (RAG). This whitepaper explains the differences between these approaches, outlines their structure, and discusses their respective advantages and disadvantages. Additionally, it details the practical implementation in ServiceNow. Learn how to significantly enhance the efficiency and accuracy of your LLM-powered communication through the strategic use of Prompt Engineering and RAG.
