Learn more about the potential of AI

Learn how to integrate AI into ServiceNow, compare various architectural approaches, and implement best practices for successful application. Increase your efficiency and automation.

Better LLM Responses in ServiceNow: RAG vs. Prompt Engineering

✓ Prompt Engineering

✓ Retrieval-Augmented Generation (RAG)

✓ Implementation in ServiceNow

Ansehen

Advanced PromptEngineering Techniques

✓ Understand how an LLM works
✓ Tips to improve prompts
✓ Prompt Components
✓ ROSES Framework
✓ CARE Framework
✓ ERA Framework

Ansehen

Replace Deprecated Logging Methods in Scoped App

In ServiceNow scoped applications, using gs.log() can lead to script failures because it is not supported in scoped environments....

Mar 41 min read

Activate Account Recovery Feature

The Account Recovery (ACR) feature in ServiceNow provides administrators with a failsafe mechanism to regain access to an instance in...

Mar 42 min read

Avoid 'gr' Variable in Scripts

Using 'gr' as a variable name in ServiceNow scripts is a common practice that can lead to significant issues due to JavaScript's global...

Mar 41 min read

Avoid Hard-coded IDs in Script

A hard-coded sys_id in scripts is a common issue in ServiceNow that can significantly reduce the flexibility and maintainability of your...

Mar 41 min read

Avoid Use Global UI Script

Global UI scripts in ServiceNow are designed to load on every page within the instance. While they can provide functionality across...

Mar 41 min read

Verify Purpose of User Lockout

When a user is locked out of a ServiceNow instance, it's crucial to determine the cause—whether it's due to failed login attempts, a...

Mar 42 min read

Remove alert() from Client Script

Using alert() functions in client scripts within ServiceNow disrupts the user experience by generating pop-up messages that require user...

Mar 41 min read

Add Explicit Order to Client Script

Client scripts in ServiceNow are often set up to change how forms behave on the client side, like hiding fields or making fields...

Restrict GlideRecord in Client Callable Script

Using GlideRecord in client-callable script includes can expose sensitive data to unauthorized users. Since client-callable scripts run...

Activate Email Filters Plugin

The Email Filters plugin helps assess incoming emails for potential spam by adding headers that can be used for filtering. Without this...