Learn more about the potential of AI

Learn how to integrate AI into ServiceNow, compare various architectural approaches, and implement best practices for successful application. Increase your efficiency and automation.

Better LLM Responses in ServiceNow: RAG vs. Prompt Engineering

✓ Prompt Engineering

✓ Retrieval-Augmented Generation (RAG)

✓ Implementation in ServiceNow

Ansehen

Advanced PromptEngineering Techniques

✓ Understand how an LLM works
✓ Tips to improve prompts
✓ Prompt Components
✓ ROSES Framework
✓ CARE Framework
✓ ERA Framework

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Limit XML Entity Expansion to 3000

XML parsers can be exploited using the "Billion Laughs" attack, a type of XML entity expansion attack that consumes excessive system...

Mar 4, 20251 min read

Limit Diagnostic Page Access via ACL

Without proper access control, diagnostic pages like /stats.do, /threads.do, and /replication.do can be accessed by unauthorized users....

Mar 4, 20251 min read

Activate Privacy Settings on Client-Callable Scripts

Client-callable script includes are public by default, which can expose sensitive functionality. If not properly secured, unauthorized...

Mar 4, 20251 min read

Add Explicit Order to Client Script

Client scripts in ServiceNow are often set up to change how forms behave on the client side, like hiding fields or making fields...

Restrict GlideRecord in Client Callable Script

Using GlideRecord in client-callable script includes can expose sensitive data to unauthorized users. Since client-callable scripts run...

Activate Email Filters Plugin

The Email Filters plugin helps assess incoming emails for potential spam by adding headers that can be used for filtering. Without this...