Learn more about the potential of AI

Learn how to integrate AI into ServiceNow, compare various architectural approaches, and implement best practices for successful application. Increase your efficiency and automation.

Better LLM Responses in ServiceNow: RAG vs. Prompt Engineering

✓ Prompt Engineering

✓ Retrieval-Augmented Generation (RAG)

✓ Implementation in ServiceNow

Ansehen

Advanced PromptEngineering Techniques

✓ Understand how an LLM works
✓ Tips to improve prompts
✓ Prompt Components
✓ ROSES Framework
✓ CARE Framework
✓ ERA Framework

Ansehen

Avoid Synchronous AJAX in Client Code

Synchronous AJAX calls in client-side code are a common cause of performance bottlenecks in web applications, including those built on...

Mar 4, 20251 min read

Prevent Cross-Table Updates in Before Business Rule

Before Business Rules in ServiceNow are designed to execute just before a database operation occurs. Using these rules to perform...

Mar 4, 20251 min read

Enforce Role-Based MFA Setting

Role-based multi-factor authentication (MFA) enhances security protocols by requiring additional verification for users based on their...

Mar 4, 20251 min read

Add Explicit Order to Client Script

Client scripts in ServiceNow are often set up to change how forms behave on the client side, like hiding fields or making fields...

Restrict GlideRecord in Client Callable Script

Using GlideRecord in client-callable script includes can expose sensitive data to unauthorized users. Since client-callable scripts run...

Activate Email Filters Plugin

The Email Filters plugin helps assess incoming emails for potential spam by adding headers that can be used for filtering. Without this...