Learn more about the potential of AI

Learn how to integrate AI into ServiceNow, compare various architectural approaches, and implement best practices for successful application. Increase your efficiency and automation.

Better LLM Responses in ServiceNow: RAG vs. Prompt Engineering

✓ Prompt Engineering

✓ Retrieval-Augmented Generation (RAG)

✓ Implementation in ServiceNow

Ansehen

Advanced PromptEngineering Techniques

✓ Understand how an LLM works
✓ Tips to improve prompts
✓ Prompt Components
✓ ROSES Framework
✓ CARE Framework
✓ ERA Framework

Ansehen

Remove DOM Manipulation from Client Script

Introduction Direct DOM manipulation in ServiceNow client scripts can lead to maintainability issues , especially after instance...

Mar 4, 20251 min read

Replace GlideRecord.getRowCount() in Server Script

Using GlideRecord.getRowCount() to count records in ServiceNow retrieves all matching rows , which can lead to performance and...

Mar 4, 20251 min read

Replace Deprecated Logging Methods in Scoped App

In ServiceNow scoped applications, using gs.log() can lead to script failures because it is not supported in scoped environments....

Mar 4, 20251 min read

Add Explicit Order to Client Script

Client scripts in ServiceNow are often set up to change how forms behave on the client side, like hiding fields or making fields...

Restrict GlideRecord in Client Callable Script

Using GlideRecord in client-callable script includes can expose sensitive data to unauthorized users. Since client-callable scripts run...

Activate Email Filters Plugin

The Email Filters plugin helps assess incoming emails for potential spam by adding headers that can be used for filtering. Without this...