Learn more about the potential of AI

Learn how to integrate AI into ServiceNow, compare various architectural approaches, and implement best practices for successful application. Increase your efficiency and automation.

Better LLM Responses in ServiceNow: RAG vs. Prompt Engineering

✓ Prompt Engineering

✓ Retrieval-Augmented Generation (RAG)

✓ Implementation in ServiceNow

Ansehen

Advanced PromptEngineering Techniques

✓ Understand how an LLM works
✓ Tips to improve prompts
✓ Prompt Components
✓ ROSES Framework
✓ CARE Framework
✓ ERA Framework

Ansehen

Activate Account Recovery Feature

The Account Recovery (ACR) feature in ServiceNow provides administrators with a failsafe mechanism to regain access to an instance in...

Mar 4, 20252 min read

Avoid 'gr' Variable in Scripts

Using 'gr' as a variable name in ServiceNow scripts is a common practice that can lead to significant issues due to JavaScript's global...

Mar 4, 20251 min read

Avoid Hard-coded IDs in Script

A hard-coded sys_id in scripts is a common issue in ServiceNow that can significantly reduce the flexibility and maintainability of your...

Mar 4, 20251 min read

Add Explicit Order to Client Script

Client scripts in ServiceNow are often set up to change how forms behave on the client side, like hiding fields or making fields...

Restrict GlideRecord in Client Callable Script

Using GlideRecord in client-callable script includes can expose sensitive data to unauthorized users. Since client-callable scripts run...

Activate Email Filters Plugin

The Email Filters plugin helps assess incoming emails for potential spam by adding headers that can be used for filtering. Without this...