Client scripts in ServiceNow are often set up to change how forms behave on the client side, like hiding fields or making fields read-only. However, if these scripts don't have a specified order in which they run, their behaviour can be unpredictable. This unpredictability means that the scripts might run in different orders on different systems or at different times, which can change the results. This inconsistency can lead to unpredictable form behaviour and conflicts with other scripts.
To resolve this, it's crucial to Add Explicit Order to Client Script. Setting an explicit order ensures that the scripts execute reliably and as intended, preventing conflicts and unexpected issues.
Resolution Steps:
Navigate to the Client Script record in ServiceNow.
Adjust the 'Order' field to set an explicit execution order.
Test the script to ensure it executes in harmony with others and behaves as expected.
By implementing these steps, you can enhance the stability and reliability of your ServiceNow environment, ensuring scripts perform their functions without interference.
For more detailed guidance on resolving this issue, please contact us at support@dt-advisory.ch.