Role-based multi-factor authentication (MFA) enhances security protocols by requiring additional verification for users based on their role, particularly for high-privileged accounts. Without role-based MFA, these accounts are more vulnerable to unauthorized access, potentially leading to security breaches.
Resolution Steps:
Enable MFA Globally:
Navigate to the System Property glide.authenticate.multifactor by entering sys_properties.list in the navigation filter.
Set the property value to true to enable MFA across your ServiceNow platform.
Configure Role-Based Criteria:
Access the role-based MFA settings by navigating to /multi_factor_criteria_list.do.
Create or modify criteria to define which roles require MFA. Typically, this includes roles with administrative privileges or access to sensitive data.
Test MFA Configuration:
Simulate login attempts with accounts assigned to the roles specified in your MFA criteria to ensure the MFA challenge is triggered.
Verify that the authentication process works seamlessly and that any issues are resolved promptly to prevent access interruptions.
Monitor and Adjust Settings:
Regularly review the effectiveness of your role-based MFA settings.
Adjust the criteria as necessary, especially when roles are updated or security requirements change.
Implementing role-based multi-factor authentication is a crucial security measure that protects critical systems within ServiceNow from potential unauthorized access. This method not only fortifies security but also aligns with best practices for identity and access management. By tailoring security measures to user roles, organizations can ensure that their most sensitive data and functions are shielded by an additional layer of protection.
For more detailed guidance on resolving this issue, please contact us at support@dt-advisory.ch.