Using alert() functions in client scripts within ServiceNow disrupts the user experience by generating pop-up messages that require user interaction to close. These alerts can also lead to performance degradation, as they halt script execution until acknowledged. This method is traditionally used for debugging purposes and is not recommended for use in production environments.
Resolution Steps:
Replace alert() Calls:
Modify the client script by removing all alert() calls.
Replace them with more user-friendly notification methods, such as gs.addInfoMessage() for informational messages, or use modal dialogs for interactive user communications.
Test Changes:
After changes are made, thoroughly test the scripts to ensure they function as intended without interrupting the user experience.
By following these steps and replacing alert() with more appropriate messaging methods, you can enhance the user experience and maintain the performance of your ServiceNow environment.
For more detailed guidance on resolving this issue, please contact us at support@dt-advisory.ch.