Learn more about the potential of AI

Learn how to integrate AI into ServiceNow, compare various architectural approaches, and implement best practices for successful application. Increase your efficiency and automation.

Better LLM Responses in ServiceNow: RAG vs. Prompt Engineering

✓ Prompt Engineering

✓ Retrieval-Augmented Generation (RAG)

✓ Implementation in ServiceNow

Ansehen

Advanced PromptEngineering Techniques

✓ Understand how an LLM works
✓ Tips to improve prompts
✓ Prompt Components
✓ ROSES Framework
✓ CARE Framework
✓ ERA Framework

Ansehen

Mar 41 min read

Add Explicit Order to Client Script

Client scripts in ServiceNow are often set up to change how forms behave on the client side, like hiding fields or making fields...

Mar 41 min read

Restrict GlideRecord in Client Callable Script

Using GlideRecord in client-callable script includes can expose sensitive data to unauthorized users. Since client-callable scripts run...

Mar 41 min read

Activate Email Filters Plugin

The Email Filters plugin helps assess incoming emails for potential spam by adding headers that can be used for filtering. Without this...

Mar 41 min read

Limit XML Entity Expansion to 3000

XML parsers can be exploited using the "Billion Laughs" attack, a type of XML entity expansion attack that consumes excessive system...

Mar 41 min read

Limit Diagnostic Page Access via ACL

Without proper access control, diagnostic pages like /stats.do, /threads.do, and /replication.do can be accessed by unauthorized users....

Mar 41 min read

Activate Privacy Settings on Client-Callable Scripts

Client-callable script includes are public by default, which can expose sensitive functionality. If not properly secured, unauthorized...

Mar 41 min read

Remove Hard-Coded Instance URL

Hard-coded instance URLs create migration challenges when moving configurations between environments, leading to broken links and...

Mar 41 min read

Avoid Using eval() in Script

Using eval() in scripts can execute untrusted or malicious code, posing significant security risks. It can lead to code injection...

Mar 41 min read

Reduce Execution Time of Report

Reports with long execution times can degrade system performance and impact the user experience. Inefficient query conditions cause...

Mar 41 min read

Avoid Synchronous AJAX in Client Code

Synchronous AJAX calls in client-side code are a common cause of performance bottlenecks in web applications, including those built on...

Mar 41 min read

Prevent Cross-Table Updates in Before Business Rule

Before Business Rules in ServiceNow are designed to execute just before a database operation occurs. Using these rules to perform...

Mar 41 min read

Enforce Role-Based MFA Setting

Role-based multi-factor authentication (MFA) enhances security protocols by requiring additional verification for users based on their...

Mar 41 min read

Configure URL Allowlist for Logout Redirects

Securing user sessions even during logout is critical. Without a properly configured URL allowlist for logout redirects, users may...

Mar 41 min read

Add Indicators to Collection Job

In ServiceNow, data collection jobs play a crucial role in gathering information for analysis and decision-making. However, without...

Mar 41 min read

Ensure Unique Name for Update Set

In ServiceNow, managing update sets efficiently is crucial for maintaining system integrity during deployments. Using unique names for...

Mar 41 min read

SNC Access Control Plugin

The SNC Access Control Plugin is a critical component in ServiceNow that enhances security by restricting access to the instance...

Mar 41 min read

Enable XXE Protection in XML Processing

XML External Entity (XXE) attacks pose a significant security risk in applications that process XML data. Without adequate protection,...

Mar 41 min read

Remove console.log() from Client Script

Using console.log() in client scripts is a common debugging practice but is not recommended for production environments. It can expose...

Mar 41 min read

Remove DOM Manipulation from Client Script

Introduction Direct DOM manipulation in ServiceNow client scripts can lead to maintainability issues , especially after instance...

Mar 41 min read

Replace GlideRecord.getRowCount() in Server Script

Using GlideRecord.getRowCount() to count records in ServiceNow retrieves all matching rows , which can lead to performance and...