The SNC Access Control Plugin is a critical component in ServiceNow that enhances security by restricting access to the instance specifically for Customer Service and Support personnel. Without this plugin enabled, all support employees can log in, which may increase the potential for unauthorized access and compromise instance security. Activating this plugin helps manage access more securely but could impact support Service Level Agreements (SLAs).
Resolution Steps:
Verify Current Plugin Status:
Navigate to System Definitions > Plugins.
Search for the SNC Access Control Plugin by its name or ID: com.snc.snc_access_control.
Activate the Plugin
Assess Impact on Support SLAs:
Review how the activation of this plugin may affect your support SLAs with ServiceNow
SNC Access Control Activating the SNC Access Control Plugin is a vital step towards securing your ServiceNow environment by ensuring that only authorized personnel have access to the instance. While this activation enhances security, it is important to consider and manage any potential impacts on support SLAs to maintain service effectiveness.
For more detailed guidance on resolving this issue, please contact us at support@dt-advisory.ch.