Learn more about the potential of AI

Learn how to integrate AI into ServiceNow, compare various architectural approaches, and implement best practices for successful application. Increase your efficiency and automation.

Better LLM Responses in ServiceNow: RAG vs. Prompt Engineering

✓ Prompt Engineering

✓ Retrieval-Augmented Generation (RAG)

✓ Implementation in ServiceNow

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Advanced PromptEngineering Techniques

✓ Understand how an LLM works
✓ Tips to improve prompts
✓ Prompt Components
✓ ROSES Framework
✓ CARE Framework
✓ ERA Framework

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SNC Access Control Plugin

The SNC Access Control Plugin is a critical component in ServiceNow that enhances security by restricting access to the instance...

Mar 4, 20251 min read

Enable XXE Protection in XML Processing

XML External Entity (XXE) attacks pose a significant security risk in applications that process XML data. Without adequate protection,...

Mar 4, 20251 min read

Remove console.log() from Client Script

Using console.log() in client scripts is a common debugging practice but is not recommended for production environments. It can expose...

Mar 4, 20251 min read

Add Explicit Order to Client Script

Client scripts in ServiceNow are often set up to change how forms behave on the client side, like hiding fields or making fields...

Restrict GlideRecord in Client Callable Script

Using GlideRecord in client-callable script includes can expose sensitive data to unauthorized users. Since client-callable scripts run...

Activate Email Filters Plugin

The Email Filters plugin helps assess incoming emails for potential spam by adding headers that can be used for filtering. Without this...