What Is the Difference?
The out-of-the-box (OOTB) Now Assist Skills, such as resolution note generation for ITSM or case summarization for CSM, help businesses quickly implement AI solutions with just one click in the Now Assist console. These OOTB skills can be further customized using the prompt management tools to adjust the LLM output or accessibility according to the requirements.
In August 2024, ServiceNow introduced the Now Assist Skill Kit, which allows users to create custom AI skills that go beyond the standard OOTB options. With this tool, users can create their own prompts, add data retrieval logic, and then activate the custom skills via the Now Assist Admin Console. Once activated, these skills can be used throughout the platform in Flows, scripts, and buttons.
Which Option Is Right for You?
The answer depends on your specific use case. Consider which option best aligns with your requirements.
Ready to elevate your Now Assist Integration?
Whether you're considering OOTB skills, configuring existing solutions, or building custom Now Assist skills, our AI experts at DT Advisory are here to help. We offer comprehensive guidance on the best approach for your business, ensuring seamless integration, optimal performance, and security tailored to your unique requirements.
Reach out to us today and discover how we can support your ServiceNow AI journey.
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